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How to claim (complain) acording to Financial Ombudsman

The Financial Ombudsman says lodge your complaint with the insurance company or finance firm. From my experience the banks were happy to help, in fact very helpfull!

If your not happy with the outcome from the insurance company or finance firm then lodge the a complaint with the Financial Ombudsman (step 3 on their page).

Financial Ombudsman online PPI resources (documents)

The Financial Ombudsman PPI resourse contains all various forms you need. You can download them, print them out and fill them in by hand, or fill them in online and print them out, or finally just print them from the web directly.

The Financial Ombudsman has standardised the PPI complaint form called "PPI consumer questionaire". This is the form you send to insurance company or finance firm.

Financial Ombudsman PPI fact sheet.